Refund Policy

Refund & Return Policy

We stand behind every jar and pouch we ship. Because our products are food, our policy is built for food — here is exactly how it works, in plain language.

The short version

• 30-day window: You may request a refund within 30 days of delivery.
• Unopened products: Eligible for a full refund to your original payment method once returned to us sealed and unopened.
• Damaged, defective, or wrong items: We replace or refund these free of charge — no return needed. Just send photos within 48 hours of delivery.
• Return shipping: If the error is ours (damaged, defective, or incorrect item), we cover all shipping. For change-of-mind returns, the customer covers return shipping.

Unopened products (change of mind)

If you ordered something and changed your mind, no problem. Contact us within 30 days of delivery and we'll give you the return address. Once we receive the product sealed and unopened, we'll refund your original payment method within 3–5 business days. Because mad honey, shilajit, and flavored honey are consumable food products, we cannot accept returns of opened items — this protects every customer who orders from us.

Damaged, defective, or incorrect orders

If your order arrives damaged, leaking, or isn't what you ordered, we make it right at no cost to you. Email support@magaranger.com within 48 hours of delivery with your order number and a photo of the item and packaging. We'll ship a free replacement or issue a full refund — your choice — and you don't need to ship anything back.

How to start a return or refund

1. Email support@magaranger.com with your order number.
2. Tell us what happened — include photos if the item arrived damaged or incorrect.
3. We reply within one business day with next steps (and the return address if a return is needed).
4. Refunds are processed within 3–5 business days of approval or of receiving your return. Your bank may take a few additional days to post the credit.

Not eligible for refund

• Opened or partially used products (unless they arrived damaged, defective, or incorrect)
• Items marked final sale
• Gift cards
• Requests made more than 30 days after delivery

Exchanges

Want a different product or flavor instead of a refund? Contact us within the same 30-day window — exchanges follow the same conditions as returns.

Questions?

Reach us any time at support@magaranger.com or through the contact page. A real person replies within one business day, Mon–Fri 9 AM – 6 PM CST.