Shipping Policy
Every order ships from our warehouse in Dallas, Texas — so US orders arrive fast, with no customs involved.
Shipping costs
- US orders over $50: Free shipping.
- US orders under $50: Shipping is calculated at checkout before you pay — you'll always see the exact cost first.
- International orders: Rates calculated at checkout by destination. Any import duties or taxes charged by your country are the recipient's responsibility.
Processing & delivery times
- Processing: Orders are packed and dispatched within 1–2 business days.
- US delivery: Typically 2–5 business days after dispatch.
- International delivery: Typically 1–3 weeks depending on customs and local carriers.
During harvest-season demand spikes or carrier delays, delivery can occasionally take longer — your tracking link always shows the latest status.
Tracking
You'll receive a tracking number by email as soon as your order ships. You can also check status any time on our Track Order page.
Lost, stalled, or missing packages
If your tracking hasn't moved for 10+ days (US) or 30+ days (international), or your package is marked delivered but never arrived, contact us at support@magaranger.com. We don't leave you to fight the carrier alone: we'll open the carrier investigation on your behalf and, if the package is confirmed lost, send a free replacement or issue a full refund — your choice.
Address errors
If you spot a mistake in your shipping address, email us as soon as possible — we can usually correct it before dispatch. Orders returned to us due to an incorrect address provided at checkout can be reshipped (reshipping cost applies) or refunded minus the original shipping cost.
International restrictions
A small number of countries restrict honey or bee-product imports (see our legality guide). Please check your country's import rules before ordering — we cannot refund orders seized due to destination-country restrictions.
Questions?
Email support@magaranger.com — we reply within one business day, Mon–Fri 9 AM – 6 PM CST.